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Case Study: How Scoot Airlines
Embedded Preppio into Workplace by Meta for employee communications & onboarding

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Scoot Airlines is a subsidiary of Singapore Airlines Group, offering economical flights to 70 destinations. The company has over 2,500 employees.

Scoot Airlines wanted to streamline a great onboarding experience by finding a solution that could easily embed in their existing internal communications platform, Workplace by Meta, and Preppio was just what they were looking for!

"With Preppio we got our new hires to experience a more exciting and automated onboarding process with SMS and chatbots in Workplace.

Working with Preppio also means efficiency for internal comms as we can communicate in Workchat, at scale."

Ivan Chuah

Diretor of Human Resources

scoot

Learn how Preppio can streamline a great onboarding experience.

Challenges


  • Managers had no opportunity to engage with new hires before their start date

  • Manual tasks slowed the onboarding process with increased risk of human error

  • No ability to share information with employees in an efficient manner and good analytics
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Solutions

 

  • Designed an effective onboarding experience with Preppio’s drag and drop HR automation workflows

  • Automated time-consuming onboarding tasks between HR, managers, and new hires

  • Launched an internal communication strategy with SMS and chatbots in Workplace to reduce email overwhelm

Results

 

  • HR eliminated over 50 manual tasks with workflow automation saving time on mundane repetitive tasks

  • Strengthened communications to employees and managers via chatbot in Workplace by Meta

  • New hires and managers get personalized interactions, tasks, and surveys in Workplace from the chatbots

"When I joined Scoot Airlines and went through the onboarding myself, I realized this wasn’t optimal.


Since I was taking over the onboarding initiative, I knew we could do more"

Geraldine Gan

Employee Experience Manager

scoot

Human & Technology Challenges

Inconsistant onboarding

  • Manual tasks slowed onboarding process

  • Inefficient and error-prone process

Impersonal new-hire experiences

  • No opportunity for early manager interaction

  • Managers lacked time to engage with new hires

COVID-19 & employee communications

  • Lacked ability to share information efficiently

  • Employees overwhelmed with information

A Streamlined Solution Designed to Scale

STEP 1

A simple workflow

Optimize onboarding sequence, reducing build-out time to one week with drag and drop workflow builder

STEP 2

Prepared for first day

Implement Multi-channel (SMS and Email) communication to support new hires and drive engagement from day one

STEP 3

Broadcast messaging

Leverage broadcast chatbots in Workplace to cut through information overflow and get important information, surveys and tasks sent to people on a granular level

STEP 4

Automated manual tasks

Transfer time-consuming tasks to Preppio automation system, reducing burden on HR department and managers

Connecting to Existing Systems

Getting a solution to connect with Workplace is not an easy task. Preppio is already established and has the connection right "off the shelf". This extremely important and helpful for Scoot so that they could ensure high adoption and usage as well as maximize their current internal communication investments.

"Preppio’s chatbots for Workplace allows us to prepare immediate ad-hoc updates to our workforce. Within five hours, 90-10% of over 2000 people in our company had responded to our messages."

Ivan Chuah

Director of Human Resources

Significant Improvements

High-touch onboarding experience for employees  and managers

  • Positive employee and manager survey results

  • Improved employee onboarding rating

  • Empowered hiring managers, resulting in a more consistent onboarding experience

Strengthened internal communication

  • SMS communication and workplace integration
  • Employee access to information in real-time
  • Higher read rates on important company information through Workchat

Streamlined integrations & first-class customer support

  • Easy-to-use Workplace integration from integration directory
  • Easy to build and deploy within hours
    Consistent support quickly resolved rising issues

Take your digital onboarding to the next level with Preppio